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HBC Provides Update on Previously-Announced Data Security Issue at Saks Fifth Avenue, Saks OFF 5TH and Lord & Taylor Locations in North America
HBC contained the issue on
As soon as HBC became aware of a potential issue, the company quickly engaged leading data security experts to conduct an investigation. HBC also has been working with law enforcement authorities to address this criminal activity and has been coordinating with the payment card companies. Based on the investigation to date, the company has determined the following:
July 1, 2017, malware began running on certain point of sale systems at potentially all Saks Fifth Avenue, Saks OFF 5TH and Lord & Taylorlocations in North America.
- Not all customers who shopped at the potentially impacted stores during the relevant time period are affected by this issue.
- There is no indication that this issue affects the company's e-commerce or other digital platforms, or Hudson's Bay, Home Outfitters, or HBC Europe.
- The malware was designed to collect customers' payment card information, including cardholder name, payment card number and expiration date. The company has no evidence that contact information,
Social Securityor Social Insurancenumbers, driver's license numbers, or PINs associated with the cards were affected by this issue.
- The investigation has found that this issue did not affect
Saks Fifth Avenuecredit cards, which are the 9-digit to 14-digit cards that can be used by customers only when shopping at Saks Fifth Avenueor Saks OFF 5TH.
HBC has arranged to provide potentially impacted customers with identity protection services, including credit and web monitoring, at no cost to them. Those customers can register for identity protection services at https://hbc.allclearid.com/. HBC encourages customers to review their account statements and contact their card issuer immediately if they identify an unauthorized charge on their card.
HBC has put in place a dedicated call center for customers to obtain more information about this matter. Customers with questions may call 1-855-270-9187, Monday through Saturday,
News Provided by Acquire Media